We take great care when packaging your shipment. However, in the event your shipment arrives damaged, please log into the returns portal and create a return request. A picture of the damaged item is always required. Please download your images in the returns portal so that we can bring the matter up with the carrier. Your case will be sent to our customer care department, and one of our customer care agents will get back to you with further instructions.
Alternatively, you can contact our Customer Care Department, within 72 hours of receipt, by emailing customercare@brunopharma.com or calling 1-866-816-3400, Monday - Friday from 9:00 AM - 6:00 PM EST and we will gladly assist you. If you are directed to voice mail, please leave a detailed message that includes your name, order number, email address, and phone number, and one of our Customer Care Agents will get back to you as quickly as possible.
Returns Portal