FAQ - Returns & Cancellation Policy
If you want to know, we've got you covered with the facts. If you can't find what you are looking for just reach out and our advisors are here to help.
If you cannot find the answer email customer care department at email@example.com, or call us at 1-866-816-3400, Monday - Friday from 9:00 AM-6:00 PM EST, and we will gladly assist you. If you are directed to the voicemail, do not worry. Leave a detailed message including your name, order #, email address and phone #, and one of our customer care agents, will get back to you as quickly as possible.
You can access your account at www.brunomd.com, by clicking on the ‘person’ icon located next to the basket icon on the home page (top right-hand corner).
There are few reasons why you may not be able to access your account:
1. Your password is incorrect
2. Reset your password: https://brunomd.com/account/login
3. Your account was never activated via email
4. Search your email for: "Customer account activation"
5. Your account is under a different email address
6. Your account was never created
Still having trouble?
Do not hesitate to contact us, by sending an email using our “Contact Us" form located on the homepage (Bottom under Info Tab), or by using the “Help” bottom, located on the homepage (Bottom Right-Hand Side), and one of our customer care agents, will get back to you as quickly as possible.
We are confident you will be happy with your Bruno MD products; however, if for any reason you are dissatisfied with your purchase, we will refund your first order in full. We honor a full refund if our customer care department is contacted within 30 days from your first order date. There is no need to return the product; however, we welcome your feedback to help us improve the quality of our service.
You must create an account if you want to cancel your order. If an account was not created at the time of purchase, then one will need to be created. Please use the same email address used when the purchase was made to link the order to the account. If an account has already been created, simply log in using your email address and password. You can do this by clicking on the “person” icon located next to the basket icon on the home page (top right-hand corner). You will be redirected to the order history page, and on the order line, you will find the option to cancel/edit your order.
You will need to create a returns request via our returns center. This can be accessed using the following link: https://brunomd.myreturnscenter.com/
When you land on the returns center page, you will be prompted to input your order number and email address to start the returns process. Although our systems generate a Returned Merchandise Authorization Number (RMA), please ignore this as our policy is to refund your first order without you having to return the product. You will be refunded in full once our customer care department has processed your request.
Subscribe & Save orders are automatically sent 30 days after your first shipment and every 30 days after that unless previously modified by you via our website. If you wish to reschedule, amend or cancel via our customer service department, you must contact us at least ten days before the shipment is processed. Cancellations will only take effect after we have had sufficient time to allow us and our financial institution, using commercially reasonable (but not extraordinary) efforts, to act on this notice. Your order will not be eligible to return if it is not within 30 days from the purchase date. To receive a full refund, all subsequent orders or all subscribe & save orders must be returned unopened and sealed. We do not issue refunds or credits on damaged, opened, or used merchandise after your first order and on Subscribe & Save orders. Consult our Return Policy located at the bottom of the homepage, on Returns (under Info tab).
Access brunomd.com and go to “Returns” (under Info Tab). Make sure your order is within 30 days from the purchase date, or your return cannot be processed via our returns center. You will be given a Returned Merchandise Authorization Number (RMA). No refunds will be given without an RMA number, and the package will be refused. RMA numbers will be valid for 10 days only. A refund will be issued upon approval of eligibility. A pre-paid label will be email to you. USPS courier will be used as the preferred shipping company. Write the RMA number on the outside of your shipping box. Enclose a note with a copy of the original invoice/packing slip with the reason for the return and the RMA number. Carefully package the products in the original shipping box or any suitable shipping carton using plenty of padded material to protect the product(s). Make sure the products are packaged similarly to the way you received them. Ship your return package to: Bruno Pharma Innovations Attn: Returns Department8791 Cobblestone Point Circle Boynton Beach, FL 33472A refund will be issued upon approval of eligibility. Keep accurate records and tracking numbers of your shipment until you have received your credit. Upon receipt of your return, your refund will be processed if eligible within 7 business days. If the original order was purchased via credit card, your refund will be credited to that same account. The cardholder must be the purchaser.
We take great care when packaging your shipment. However, in the event your shipment arrives damaged, please log into the returns portal and create a return request. A picture of the damaged item is always required. Please download your images in the returns portal so that we can bring the matter up with the carrier. Your case will be sent to our customer care department, and one of our customer care agents will get back to you with further instructions.
Alternatively, you can contact our Customer Care Department, within 72 hours of receipt, by emailing firstname.lastname@example.org or calling 1-866-816-3400, Monday - Friday from 9:00 AM - 6:00 PM EST and we will gladly assist you. If you are directed to voice mail, please leave a detailed message that includes your name, order number, email address, and phone number, and one of our Customer Care Agents will get back to you as quickly as possible.
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